This website is operated by Focallure Bangladesh Limited and hereby known as “we”, “us” or “Focallure Bangladesh”. Please read these Terms & conditions carefully before using this Site. By using the Site, you hereby accept these terms and conditions and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site is owned by Focallure Bangladesh Limited. (Registration number: C-159714/2020)
The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Focallure Bangladesh Limited by entering your email and phone number and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service. Breaching this provision would constitute a criminal offense and Focallure Bangladesh Limited will report any such breach to the relevant law enforcement authorities like Bangladesh Digital Security Act and disclose your identity to them.
Focallure Bangladesh Limited takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given. The prices indicated on the website of Focallure Bangladesh Limited are shown in BDT (Bangladesh Taka) and do not include delivery costs. We reserve the right to modify our prices at any moment but this will be indicated and inform to customers by any channel.
Focallure Bangladesh Limited does everything in its capacity to respect the delivery times indicated on the website. We cannot, however, be held responsible for late delivery caused by any incident beyond our control. Most of the time we will use local delivery companies/3rd party logistic of the country. We will send proper documentations/receipt/memo to the customers as an acknowledgement of our dispatch proof. We wont be liable for delayed delivery which will be caused by the prominent logistic companies (e.g SA/Sunderban/Continental/Janani). But a dedicated customer service agent will be appointed from our end to follow up the parcel for on time delivery.
The details you give us are essential for the processing and delivery of your orders, and therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You have the right to access and rectify all the information that concerns you. You can at any time make a request to Focallure Bangladesh Limited to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
We use “Cookies” to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
The intellectual property rights in all software and content (including photographic images, videography, product demonstrations which is taken in house studio) made available to you on or through this Website remains the property of Focallure Bangladesh Limited or its licensors and are protected by copyright laws and treaties around the world.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Bangladesh
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Focallure Bangladesh Limited. Any waiver of any provision of the Terms of Service will be effective only if in writing and authorized by Focallure Bangladesh Limited.
How does the delivery process work?
How are items packaged?
We package our products in boxes when necessary, which are covered in a plastic layer in applicable cases. Each individual product is packaged in bubble wrap while fragile items like palettes are safely secured with additional bubble wrap.
How do we Deliver?
We process all deliveries through:
Our in-house delivery team (Inside Uttara)
Reputed 3rd party courier companies/agents.
How much are the delivery charges?
Within Dhaka city, delivery charge is BDT 60 and outside Dhaka city it is BDT 100/120/150.
Note: This may vary upon products weight and size which is in irregular format
What is the estimated delivery time?
The estimated time of delTerms and conditionTerms and conditionivery for Order inside Dhaka city up to 3 Working days (usual time 24 hours inside Metropolitan) & for outside Dhaka up to 2 working days.
Any order placed after 5 pm will be considered as order of next business day, not as same day.
Business Day: Saturday to Thursday except public holidays.
Delivery might be delayed due the unavailability of the products/arrival of shipments or delay from the 3rd Party Delivery Service.
Most of the time for outside Dhaka we use local delivery companies/3rd party logistic of the country. We will send proper documentations/receipt/memo to the customers as an acknowledgement of our dispatch proof. We wont be liable for delayed delivery which will be caused by the prominent logistic companies (e.g SA/Sunderban/Continental/Janani). But a dedicated customer service agent will be appointed from our end to follow up the parcel for on time delivery.
What’s the order status / delivery tracking functionality?
Courier agent may vary upon delivery location and customer preferences which will also reflects of tracking systems. After placing order, we may redirect to tracking link/sms/phone which varies upon 3rd party solutions. For example you can click below for Sunderban Courier Tracking providing your mobile number
Do we deliver internationally?
We don’t deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the Delivery Address is within Bangladesh.
However, we are working on starting international delivery to many other countries, so stay tuned!
Customers are requested to check the product in front of the delivery person/Courier Office after payment for any discrepancy while receiving the product.